Contact Information

If you have any questions about our products, your order, shipping, returns, refunds, or other customer service matters, please feel free to contact us.

Customer Support

Email: support@petpiovt.com

Our customer support team typically responds within 1–2 business days, Monday through Friday, excluding U.S. federal holidays.

When contacting us regarding an existing order, please include your order number and the email address used to place your order so that we can assist you more efficiently.

Business Information

Legal Business Name:
QUANTARA TRADE GROUP LLC

Principal Office Address:
6826 Rosemont Dr
Mc Lean, VA 22101
United States

Customer Service Email:
support@petpiovt.com

Order & Product Support

For questions regarding:

• Order status
• Shipping and tracking
• Returns and refunds
• Product information
• Automatic litter box setup
• Product troubleshooting
• Damaged or defective products
• Missing or incorrect items

please contact us at support@petpiovt.com.

For product-related issues, we may ask you to provide your order number, photographs, or videos showing the issue so that our customer support team can better assist you.

Returns & Refunds

If you would like to request a return, refund, or exchange, please contact us before returning your product.

Email: support@petpiovt.com

Please include your order number and a brief description of the reason for your return.

All eligible returns and refunds are handled in accordance with our Return & Refund Policy.

Shipping Inquiries

Orders are shipped from the United States.

Our standard order processing time is 2–3 business days, followed by an estimated shipping time of 3–8 business days.

If you have questions about a shipment or believe your package may be delayed, please contact us with your order number and tracking number, if available.

European Union Customers

Customers located in the European Union may contact us regarding orders, returns, refunds, product concerns, privacy requests, or other consumer-related matters using the contact information provided on this page.

Nothing in this Contact Information or our other store policies is intended to restrict any mandatory consumer rights available under applicable law.

Contact Details

Legal Entity: QUANTARA TRADE GROUP LLC

Address:
6826 Rosemont Dr
Mc Lean, VA 22101
United States

Email: support@petpiovt.com

Last Updated: August 30, 2026