Return & Refund Policy

We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

30-Day Return Policy

We accept return requests within 30 days of the date your order is delivered.

To be eligible for a return:

• The return request must be submitted within 30 days of delivery.
• The product must be returned with all original accessories, components, manuals, and packaging whenever reasonably possible.
• The product must not show excessive damage, misuse, unauthorized modification, or damage caused by improper installation or operation.
• Proof of purchase or your order number may be required.

To start a return, please contact us at support@petpiovt.com before sending the product back.

Please do not return products without contacting us first. Unauthorized returns may experience delays in processing.

Return Shipping Costs

Unless the product you received is defective, damaged upon arrival, or incorrect due to an error on our part, customers are responsible for the cost of return shipping.

Because automatic litter boxes are relatively large products, return shipping costs may vary depending on your location and the carrier you choose.

Original shipping charges, expedited shipping fees, and other delivery-related charges are generally non-refundable unless the return is caused by an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, or you receive the wrong item, please contact us at support@petpiovt.com as soon as possible.

To help us resolve the issue quickly, we may ask you to provide:

• Your order number
• Photos or videos showing the issue
• Photos of the shipping package and shipping label, if applicable
• A brief description of the problem

After reviewing the information, we may provide troubleshooting assistance, replacement parts, a replacement product, or another appropriate solution depending on the circumstances.

If we determine that the product was damaged during shipping, defective upon arrival, or incorrectly shipped by us, we will provide an appropriate resolution at no additional cost to you.

Change of Mind / Cat Does Not Use the Product

We understand that every cat has different habits and preferences.

If your cat does not adapt to or use the automatic litter box, you may still request a return within the 30-day return period.

For returns that are not caused by a product defect or an error on our part, the customer is responsible for return shipping costs.

We recommend allowing your cat sufficient time to become familiar with the new litter box before deciding to return it.

Return Condition

Returned products should be reasonably clean before shipment.

For hygiene reasons, please remove all cat litter, waste, liners, and other disposable materials before returning an automatic litter box.

Products returned with excessive contamination or in a condition that prevents reasonable inspection may be subject to additional cleaning or handling considerations where permitted by applicable law.

Normal signs of reasonable product testing during the return period will not automatically make a product ineligible for return.

Refunds

Once we receive and inspect your returned product, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

After the refund has been processed by us, your bank, credit card issuer, or payment provider may require approximately 3–8 business days to post the funds to your account.

Actual processing times depend on your financial institution and are outside of our control.

Order Cancellations

If you need to cancel or modify an order, please contact us at support@petpiovt.com as soon as possible.

We will make reasonable efforts to accommodate your request.

However, once an order has entered fulfillment or has been shipped, we may no longer be able to cancel or modify it. In that case, you may request a return after receiving the order in accordance with this Return & Refund Policy.

Refused or Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete shipping address provided by the customer, refusal of delivery, failure to collect the package, or another issue not caused by us, any additional shipping or return costs may be deducted from the refund where permitted by applicable law.

Please carefully check your shipping information before placing your order.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Used disposable waste bags or liners
• Used litter pads or other hygiene-related consumables
• Gift cards
• Items damaged due to misuse, accidents, unauthorized modifications, or failure to follow product instructions

This does not affect any rights you may have regarding defective or incorrectly supplied products under applicable law.

Exchanges

If you would like to exchange a product for another available model, color, or compatible accessory, please contact us at support@petpiovt.com.

Exchange availability depends on current inventory.

Additional shipping costs may apply when the exchange is requested for personal preference rather than because of a defect or fulfillment error.

Late or Missing Refunds

If you have received confirmation that your refund has been processed but have not yet received the funds, please first check with your bank, credit card company, or payment provider.

Processing times can vary between financial institutions.

If the expected processing period has passed and you still have not received your refund, please contact us at support@petpiovt.com, and we will assist you in checking the refund status.

Contact Us

If you have any questions about returns, refunds, exchanges, or your order, please contact our customer support team:

Email: support@petpiovt.com

Please include your order number and a brief description of your request so we can assist you more efficiently.

Policy Updates

We reserve the right to update or modify this Return & Refund Policy from time to time to reflect changes to our operations, products, or applicable requirements.

Any updated version will be posted on our website with the revised effective date where appropriate.