Shipping Policy

Thank you for shopping with us. We are committed to processing and delivering your order as efficiently as possible. Please review the following shipping information before placing your order.

1. Shipping Origin

Orders are shipped from our warehouse in the United States.

For customers within the United States, your order will be fulfilled and shipped domestically whenever applicable.

2. Order Processing Time

Orders are typically processed within 2–3 business days after your order and payment have been successfully confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing time refers to the time required to prepare, verify, pack, and transfer your order to the shipping carrier. It does not include the time your package is in transit.

During holidays, major promotions, periods of unusually high order volume, or other exceptional circumstances, processing may take slightly longer.

3. Estimated Shipping Time

After your order has been processed and handed over to the carrier, estimated shipping time within the United States is:

3–8 business days

Please note that this is the estimated transit time and does not include the 2–3 business day order processing period.

Therefore, most orders can generally be expected to arrive within approximately 5–11 business days after the order is placed.

Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, weather conditions, peak shipping periods, or other circumstances outside our reasonable control.

4. Shipping Destinations

We primarily ship to addresses within the United States.

Shipping availability and applicable shipping charges, if any, will be displayed during checkout.

Certain remote areas, territories, PO Boxes, APO/FPO addresses, or other special destinations may have limited delivery options or require additional delivery time.

If we are unable to ship your order to the address provided, we will contact you using the information associated with your order.

5. Shipping Costs

Applicable shipping charges will be displayed at checkout before you complete your purchase.

If a free shipping promotion is available, eligibility requirements will be displayed on our website or during checkout.

Any expedited or special shipping option, when available, may be subject to an additional charge.

6. Order Tracking

Once your order has been shipped and tracking information becomes available, you may receive a shipping confirmation email containing your tracking number.

Please allow some time for the carrier’s tracking system to update after receiving your tracking number.

In some cases, tracking information may take 24–48 hours to display the first movement or scan.

7. Shipping Carriers

We may use different shipping carriers depending on your delivery location, package size, warehouse availability, and other logistical considerations.

The carrier selected for your order may vary.

Once a package has been transferred to the carrier, delivery progress can generally be monitored using the tracking information provided.

8. Delivery Delays

Although most orders arrive within the estimated delivery timeframe, occasional delays may occur due to circumstances outside our reasonable control, including:

• Severe weather
• Natural disasters
• Carrier disruptions
• Peak holiday shipping volume
• Transportation delays
• Incorrect or incomplete shipping addresses
• Remote delivery locations
• Operational disruptions
• Other unforeseen circumstances

Shipping and delivery dates provided on our website are estimates unless expressly stated otherwise.

If your tracking information has not updated for an extended period or your package appears significantly delayed, please contact us at support@petpiovt.com so we can assist you in checking the shipment.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

• Recipient name
• Street address
• Apartment or unit number, if applicable
• City
• State
• ZIP code
• Phone number

If you notice an error after placing your order, please contact us at support@petpiovt.com as soon as possible.

We will make reasonable efforts to update the address if the order has not yet entered fulfillment.

However, once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by applicable law.

10. Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

1. Checking around your property, porch, garage, mailroom, parcel locker, or other safe delivery locations.
2. Checking with household members, neighbors, building management, or front desk staff.
3. Waiting until the end of the delivery day, as some carriers may update tracking shortly before final delivery.
4. Contacting the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact us at support@petpiovt.com with your order number and tracking information, and we will assist you in reviewing the situation.

11. Lost Packages

If tracking information indicates that a package may have been lost in transit, please contact us.

We may work with the shipping carrier to investigate the shipment.

Depending on the outcome of the investigation and the circumstances of the order, we will provide an appropriate resolution in accordance with our policies and applicable law.

12. Damaged Packages

If your package or product arrives damaged, please contact us as soon as possible at support@petpiovt.com.

Please provide:

• Your order number
• Photos of the damaged packaging
• Photos or videos showing any product damage
• A photo of the shipping label, if available

Please keep the original packaging until the issue has been reviewed, as it may be required for a carrier claim.

After reviewing the information, we will provide an appropriate solution.

13. Refused or Undeliverable Packages

Packages may be returned to us if:

• The shipping address is incorrect or incomplete;
• The carrier cannot access the delivery location;
• The recipient refuses delivery;
• The package is not collected within the carrier’s required timeframe; or
• Multiple delivery attempts are unsuccessful.

If a package is returned for reasons not caused by us, additional shipping or return costs may be deducted from any applicable refund where permitted by law.

14. Order Changes and Cancellations

If you need to change or cancel your order, please contact us at support@petpiovt.com as soon as possible.

We will make reasonable efforts to accommodate your request before fulfillment begins.

However, once an order has entered fulfillment or has been shipped, we may no longer be able to cancel the order or modify the shipping address.

If your order has already shipped, any eligible return will be handled according to our Return & Refund Policy.

15. Multiple Packages

In some circumstances, an order containing multiple products or accessories may be shipped in separate packages.

If this occurs, packages may arrive on different days and may have separate tracking numbers.

Receiving only part of your order does not necessarily mean that the remaining items are missing.

16. Pre-Orders and Backordered Items

Products identified as pre-orders or backordered items may have different processing and shipping timelines.

Any estimated availability or shipping information for these products will be provided on the applicable product page, during checkout, or through customer communication where appropriate.

If an unexpected inventory issue significantly affects your order, we may contact you with available options.

17. Shipping Time Summary

For standard U.S. orders:

Order Processing: 2–3 business days
Shipping / Transit: 3–8 business days
Estimated Total: Approximately 5–11 business days

These timeframes are estimates and may vary depending on carrier operations, destination, holidays, weather, and other circumstances outside our reasonable control.

18. Contact Us

If you have questions about shipping, tracking, delivery, or your order, please contact our customer support team:

Email: support@petpiovt.com

When contacting us, please include your order number and, if available, your tracking number so we can assist you more efficiently.